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Shipping and Returns 

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Shipping and Returns

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Shipping

We ship exclusively on the island of Tenerife with our own service called “IA transport”.
  • In-stock orders: For orders received before 11:00 a.m. on business days, we guarantee next-day delivery (24 hours).
  • Custom or made-to-order products: Delivery is made within 24 hours after production is completed.
  • Shipping cost: A flat rate of €5 for all of Tenerife.
  • Free shipping: For orders of €100 or more.
  • We will inform you of the shipping status via email and WhatsApp.

Returns and Refunds

We offer returns in accordance with the current Consumer Protection Law.
  • Withdrawal period: 14 calendar days after receiving the product.
  • Conditions: Custom products are non-refundable unless defective.
  • Return process: Contact us by email or WhatsApp with your order number to manage the return.
  • Return shipping costs are borne by the customer, except in case of defects.

Warranty

1-year warranty for manufacturing defects, with replacement or repair at no cost.

Contact

For questions, write to us at info@info-arte.es or on WhatsApp: (+34) 651 92 45 07.
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